Contact Us

Have a question about BAUME 3, your order or one of our products? We’re here to help.

Please complete the contact form below or email us directly. We aim to respond within 1–3 business days.

Customer Support

For help with an existing order, please include:

• Your full name
• Your order number
• The email address used at checkout
• A brief description of your question or concern

Email: [Insert business email address]

Product Questions

Questions about flavours, ingredients, product use or availability are always welcome.

Before using a product, please review the complete ingredient list. If you have a known allergy or sensitivity, contact us before placing your order.

Shipping, Returns and Refunds

For information about delivery, damaged orders, returns or refunds, please review our:

• Shipping Policy
• Return and Refund Policy

When contacting us about a damaged or incorrect order, please include clear photographs of the product, packaging and shipping label.

Press and Partnerships

For press inquiries, product features, collaborations, wholesale opportunities or brand partnerships, please include:

• Your name
• Company, publication or platform
• The nature of your request
• Relevant deadline
• Website or social-media links

Press and partnership email: [Insert email address]

Business Hours

Monday to Friday
9:00 a.m. to 5:00 p.m. Eastern Time

We are closed on weekends and statutory holidays. Messages received outside business hours will be reviewed on the next business day.

Contact Information

BAUME 3
Montreal, Quebec, Canada

Website: baume3.com
Email: info@baume3.com

Follow BAUME 3

Instagram: baume3lipbalm
TikTok: baume3lipbalm
Facebook: baume 3
YouTube: baume3
X: baume3lipbalm

Before Sending Your Message

Please double-check that your email address is correct so we can respond to you.

Do not send returns to any address without first contacting us and receiving return instructions.