Terms of Service

Overview

This website is operated by BAUME 3. Throughout the site, the terms “we,” “us” and “our” refer to BAUME 3.

BAUME 3 offers this website, including all information, products, services and tools available through it, subject to your acceptance of these Terms of Service and all other policies posted on this website.

By visiting our website, creating an account or purchasing a product, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with them, you should not use the website or purchase products from us.

1. Eligibility and Website Use

By using this website, you confirm that you have reached the age of majority in your province, territory or country of residence, or that you have permission from a parent or legal guardian.

You may use this website only for lawful personal purposes.

You must not:

• Use the website or our products for an unlawful purpose
• Attempt to gain unauthorized access to the website or another customer’s account
• Introduce viruses, malicious code or other harmful technology
• Copy, reproduce, resell or exploit any part of the website without our written permission
• Submit false, misleading or fraudulent information
• Interfere with the website’s operation or security

We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.

2. Products and Product Information

We make reasonable efforts to display our products, packaging, colours and descriptions accurately.

However, the appearance of colours may vary depending on your screen, device, lighting and display settings. Product packaging, labels, ingredients or presentation may occasionally be updated without prior notice, provided that the product continues to comply with applicable requirements.

All product descriptions and images are provided for general informational purposes.

BAUME 3 lip balms are cosmetic personal-care products. They are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Individual experiences may vary.

3. Ingredient and Allergy Information

Customers are responsible for reviewing the full ingredient list before purchasing or using a product.

Do not use a product if you know or suspect that you are allergic or sensitive to any listed ingredient.

Discontinue use if irritation, discomfort or an unexpected reaction occurs. Seek advice from a qualified healthcare professional when appropriate.

Our products may contain ingredients derived from beeswax, plant oils, butters, flavouring ingredients or other cosmetic materials.

Questions about ingredients should be submitted before placing an order.

4. Product Use and Storage

Products must be used only as directed and for their intended cosmetic purpose.

For best results, store products in a cool, dry place away from direct sunlight and excessive heat.

Lip balm may soften or change texture when exposed to high temperatures. Temporary softening does not necessarily mean the product is defective.

BAUME 3 is not responsible for damage resulting from misuse, improper storage, alteration, contamination or use contrary to the product instructions.

5. Prices and Taxes

All prices are displayed in Canadian dollars unless otherwise stated.

Applicable taxes, shipping charges and other fees will be shown at checkout before the order is submitted.

We may change prices at any time. A price change will not affect an order that has already been completed, except where permitted or required by law.

If a clear pricing or technical error appears on the website, please contact us. Nothing in this section limits rights available to consumers under applicable law.

6. Orders

Submitting an order means that you are offering to purchase the selected products using the information provided at checkout.

You are responsible for ensuring that your:

• Name is correct
• Email address is accurate
• Shipping and billing addresses are complete
• Payment information is valid
• Product selections and quantities are correct

After an order is placed, you will receive an electronic confirmation containing details of your purchase.

We may contact you if additional information is reasonably required to process the order.

7. Order Availability

Products are subject to availability.

Inventory displayed on the website may occasionally be inaccurate because of simultaneous purchases, technical issues or inventory adjustments.

Where we are legally permitted to cancel an unavailable order, we will notify you and issue any required refund. Nothing in these Terms removes rights granted under applicable consumer-protection laws.

8. Payment

Payments are processed through Shopify and available third-party payment providers.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method
• The information provided is complete and accurate
• You authorize the applicable charges for the order

BAUME 3 does not directly control the processing systems of third-party payment providers.

9. Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions displayed at the time of the offer.

Unless otherwise stated:

• Discount codes cannot be combined
• Discounts have no cash value
• Discounts cannot be applied retroactively
• Promotions may be limited by date, quantity, product or customer
• Free gifts are available while supplies last

We may refuse the improper, fraudulent or unauthorized use of a promotion.

10. Shipping and Delivery

Shipping is governed by our Shipping Policy, which forms part of these Terms.

Customers are responsible for providing a complete and accurate delivery address.

Delivery dates are estimates unless expressly stated otherwise. Delays caused by carriers, weather, service disruptions, customs or other circumstances outside our reasonable control may occur.

Tracking information is provided when available. Some standard shipping methods may not include tracking.

11. Returns and Refunds

Returns, exchanges, damaged products, cancellations and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Because lip products are personal-care items, opened, used or unsealed products may not be eligible for return for hygiene and safety reasons, except where applicable law provides otherwise.

12. Intellectual Property

All content on this website belongs to BAUME 3 or is used with permission, including:

• The BAUME 3 name and logo
• Product names and packaging
• Photographs and videos
• Website design and graphics
• Written copy, slogans and descriptions
• Illustrations and other creative material

You may not reproduce, copy, distribute, modify, publish, sell or commercially exploit this content without prior written permission.

You may share publicly available website content for personal, non-commercial purposes when BAUME 3 is properly credited and the content is not altered in a misleading way.

13. Reviews, Comments and User Content

If you submit a review, photograph, comment, testimonial or other content, you confirm that:

• You created it or have permission to submit it
• It is truthful and based on your genuine experience
• It does not violate another person’s rights
• It is not defamatory, unlawful, threatening, discriminatory or misleading
• It does not contain malicious software or unauthorized advertising

You grant BAUME 3 a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish and display submitted content for business and promotional purposes, subject to applicable privacy laws.

We may remove content that violates these Terms.

14. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by Shopify, payment processors, social-media platforms, analytics providers and other suppliers.

Third-party websites and services are governed by their own terms and privacy practices.

BAUME 3 is not responsible for third-party content, availability, security or practices, except to the extent required by applicable law.

15. Privacy

Our collection, use and protection of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed by service providers necessary to operate the store, process payments and fulfill orders.

16. Website Accuracy and Availability

We make reasonable efforts to keep the website accurate and operational.

However, the website may occasionally contain typographical errors, incomplete information or technical issues. It may also be temporarily unavailable because of maintenance, updates or circumstances outside our control.

We may correct errors and update website content when necessary, subject to applicable law and completed customer transactions.

17. Prohibited Conduct

You must not use the website to:

• Break any applicable law
• Infringe intellectual-property or privacy rights
• Harass, threaten or discriminate against another person
• Submit fraudulent orders or payment information
• Collect customer information without authorization
• Upload harmful code
• Scrape, copy or automate access to the website without permission
• Circumvent security or purchasing restrictions
• Resell products in a misleading or unauthorized manner

18. Disclaimer

To the fullest extent permitted by law, the website and its general informational content are provided without guarantees that they will always be uninterrupted, error-free or suitable for every individual purpose.

Nothing in these Terms excludes, restricts or replaces any legal warranty, remedy or consumer right that cannot lawfully be excluded.

19. Limitation of Liability

To the fullest extent permitted by applicable law, BAUME 3 will not be liable for indirect, incidental, special or consequential losses arising from website use, product misuse or circumstances outside our reasonable control.

This limitation does not apply where liability cannot legally be limited, including rights and remedies available under applicable consumer-protection law.

20. Indemnification

To the extent permitted by law, you agree to compensate BAUME 3 for reasonable losses, claims or expenses arising directly from your unlawful use of the website, violation of these Terms or infringement of another person’s rights.

This section does not apply where prohibited by consumer-protection law.

21. Severability

If any part of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

22. No Waiver

If BAUME 3 does not immediately enforce a provision of these Terms, that does not mean we have waived the right to enforce it later.

23. Governing Law

These Terms are governed by the laws applicable in Quebec and the federal laws of Canada that apply there.

Nothing in these Terms limits a consumer’s right to rely on the mandatory laws or courts available in their place of residence.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, operations, products or legal obligations.

The updated version will be posted on this page with a revised effective date.

Changes will not retroactively remove rights connected to an order completed before the updated Terms took effect.

25. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy and any other policies posted on the website, form the agreement governing your use of the website and purchases from BAUME 3.

26. Contact Information

Questions about these Terms of Service may be submitted through our Contact Us page or sent to the email address listed on our website.

Please include enough information for us to understand and respond to your request.

Effective date: 2026/06/22